Committed to the wellbeing of our team, customers and communities. Learn more.
Thank you to those who protect our country.
We support our servicemembers by making sure they are aware of the federal Servicemembers Civil Relief Act (SCRA), and the benefits it offers.
Who is eligible for SCRA benefits?
- Active duty members of the Army, Navy, Air Force, Marine Corps or Coast Guard;
- Army, Navy, Air Force, Marine Corp or Coast Guard reservists serving on active duty; and
- Commissioned officers of the National Oceanic & Atmospheric Administration and Public Health Service on active service.
Who is NOT eligible for SCRA benefits?
- Individuals who received a loan or credit while on active duty in military service are not eligible for the 6 percent interest rate cap or the protection from nonjudicial foreclosure or repossession.
As an active duty member of the United States Military, you may be eligible for SCRA benefits on credit cards, consumer, small business and commercial loans.
Reduction on interest rates and reduced payments
- If a servicemember's military obligation has affected their ability to pay financial obligations, such as credit cards, loans, mortgages, etc., they can request to have their interest rate capped at 6 percent for the duration of their military obligation, or in the case of a mortgage loan, for one year after the end of the military obligation, unless otherwise directed by a court. All interest in excess of 6 percent will be forgiven, not deferred.
Protection from repossession
- While on active duty, you are protected from repossession unless a court issues an order allowing the repossession to take place.
Protection from foreclosure
- The SCRA generally prevents lenders from foreclosing, absent a court order, on eligible active duty servicemembers during their period of military service. This protection extends 12 months after your active service ends.
- If you're worried about repossession or foreclosure, alert the bank of your military status even though you’re not required to do so, because SCRA benefits do not relieve you of your responsibility to make loan payments in a timely manner or prevent the bank from reporting past due payments to the credit bureaus.
- If you’re experiencing trouble in making payments on time, please let us help by contacting the bank to discuss your options.
How do I request my account(s) be reviewed for SCRA benefits?
To have your account(s) reviewed for SCRA benefits, you may call customer service or mail us a copy of your military orders and a cover letter requesting relief under SCRA. Make sure to include your full name, Social Security number, date of birth and home address.
|Mail military orders to:||Email inquires1:||Contact us:|
ATTN: SCRA Request
1299 Farnam Steet - Suite 1400
Omaha, NE 68102
1Email is for general inquiry only. Please do not include personal information or account numbers in your email. If you have an account specific question, please call customer service.